Digital Consultant (Account Servicing)
Job Description

Gapture® Malaysia is a certified Google Partner founded by a certified Google Regional Trainer. We generate leads, enquiries and online sales for our clients by running measurable digital marketing campaigns. We excel in managing and optimizing Google AdWords, YouTube Ads, Facebook Ads, LinkedIn Ads and ads on other performance media. We strongly believe that no other agency in Malaysia is as hardcore in delivering conversions and measuring success as us. 


Report to Head of Digital Consultants / CEO

Key Accountabilities

  • Individual billing target

  • Timeline (e.g. ad approval, live date, reporting date, etc) of clients' campaigns

  • Clients' contract renewal and increment in budget

  • Closing of new clients

  • Accurate and timely invoicing

  • Maintain good relationship with clients

Key Responsibilities

  • Responsible to hit individual billing target

  • Staying abreast of the latest news and features in products and services that Gapture® offers

  • Attend project briefs from existing and new clients

  • Prepare proposal, Service Order Agreement, project timeline and present to clients and prospects in a timely manner and close the deal

  • To recap discussions with clients and other related parties and follow up on action items

  • To fill out kickstart brief and kickstart the project with Production Team

  • To work with Production Team and vendors to make sure clients' campaign KPIs and deadlines are met

  • Compile and send over weekly snapshots and reports to clients, highlight important points and be answerable to any item in the report

  • Responsible to invoice clients in a timely manner and follow up with clients on payments

  • Go through monthly campaign reports with clients over the phone. Meet clients in-person to campaign review and renewal

  • To close project and reconcile ad spend amount with accountant and Performance Team

  • Renew contracts and up-sell existing clients

  • Maintain good relationship with clients via non-campaign touch-points

  • Handle 10~20 clients, depending on account size


  • Junior: Those without experience but with a strong interest in digital marketing is encouraged to apply. Product and sales training will be provided with 12 months employment bond. This position is only open to Malaysian citizens and non-citizens who currently possess work permit in Malaysia. We do not apply for working permit for this position

  • Standard: Three years working experience in account servicing, preferably in marketing/advertising industry. This position is only open to Malaysian citizens and non-citizens who currently possess work permit in Malaysia. We do not apply for working permit for this position

  • Senior: At least five years working experience in account servicing is required, including two years in advertising agencies

  • Excellent communication and presentation skill, including building the sales deck

  • Responsible and responsive in all communications

  • Able to hit deadlines and achieve KPI

  • Achieve and maintain Google AdWords Qualified Individual status

  • Self motivated, inquisitive, good analytical skill and attention-to-details

  • Valid driving license in Malaysia and employee is required to drive his/her vehicle to meet clients and prospects. Mileage to-and-fro to meetings is claimable

Why Join Us?

  • Work With Champions - Gapture® is one of the top performance media agencies in Malaysia.  Certified Google Partner since 2012 and our Founder is a Google Regional Trainer.  More than 75% Gapturions are Google certified.

  • Deliver Results - Sick of executing campaigns for your clients that you know will not generate results.  At Gapture®, we agreed with clients upfront on the campaign KPIs and we deliver them!

  • Work From Home - All confirmed Gapturions are allowed to work one day from home per week, saving two hours per week on traffic jam.  That adds up to extra 100 hours per year for you to spend on whatever you like.  This is not applicable to interns and Office Administrators.

  • Prompt Payroll - We have never been late for payroll, since the first payroll.

  • You Know What Is Expected of You - Clear Job Description, KPI and quarterly KPI review.

  • You Can Be Yourself - We don't care about your race, religion, political view or sexual orientation in Gapture®.  We only care about your performance.

  • Skip the Traffic - Some Gapturions choose to skip the traffic and take public transport to work.  The nearest KTM train station is Mid Valley Megamall which stops you right outside our doors! There’s also a FREE shuttle bus that connects us through Bangsar LRT station.