Digital Consultant (Account Servicing)
Gapture® Malaysia is a certified Google Partner founded by a certified Google Regional Trainer. We generate leads, enquiries and online sales for our clients by running measurable digital marketing campaigns. We excel in managing and optimizing Google AdWords, YouTube Ads, Facebook Ads, LinkedIn Ads and ads on other performance media. We strongly believe that no other agency in Malaysia is as hardcore in delivering conversions and measuring success as us.
Report to Head of Digital Consultants / CEO
Individual billing target
Timeline (e.g. ad approval, live date, reporting date, etc) of clients' campaigns
Clients' contract renewal and increment in budget
Closing of new clients
Accurate and timely invoicing
Maintain good relationship with clients
Responsible to hit individual billing target
Staying abreast of the latest news and features in products and services that Gapture® offers
Attend project briefs from existing and new clients
Prepare proposal, Service Order Agreement, project timeline and present to clients and prospects in a timely manner and close the deal
To recap discussions with clients and other related parties and follow up on action items
To fill out kickstart brief and kickstart the project with Production Team
To work with Production Team and vendors to make sure clients' campaign KPIs and deadlines are met
Compile and send over weekly snapshots and reports to clients, highlight important points and be answerable to any item in the report
Responsible to invoice clients in a timely manner and follow up with clients on payments
Go through monthly campaign reports with clients over the phone. Meet clients in-person to campaign review and renewal
To close project and reconcile ad spend amount with accountant and Performance Team
Renew contracts and up-sell existing clients
Maintain good relationship with clients via non-campaign touch-points
Handle 10~20 clients, depending on account size
Junior: Those without experience but with a strong interest in digital marketing is encouraged to apply. Product and sales training will be provided with 12 months employment bond. This position is only open to Malaysian citizens and non-citizens who currently possess work permit in Malaysia. We do not apply for working permit for this position
Standard: Three years working experience in account servicing, preferably in marketing/advertising industry. This position is only open to Malaysian citizens and non-citizens who currently possess work permit in Malaysia. We do not apply for working permit for this position
Senior: At least five years working experience in account servicing is required, including two years in advertising agencies
Excellent communication and presentation skill, including building the sales deck
Responsible and responsive in all communications
Able to hit deadlines and achieve KPI
Achieve and maintain Google AdWords Qualified Individual status
Self motivated, inquisitive, good analytical skill and attention-to-details
Valid driving license in Malaysia and employee is required to drive his/her vehicle to meet clients and prospects. Mileage to-and-fro to meetings is claimable
Why Join Us?
Work With Champions - Gapture® is one of the top performance media agencies in Malaysia. Certified Google Partner since 2012 and our Founder is a Google Regional Trainer. More than 75% Gapturions are Google certified.
Deliver Results - Sick of executing campaigns for your clients that you know will not generate results. At Gapture®, we agreed with clients upfront on the campaign KPIs and we deliver them!
Work From Home - All confirmed Gapturions are allowed to work one day from home per week, saving two hours per week on traffic jam. That adds up to extra 100 hours per year for you to spend on whatever you like. This is not applicable to interns and Office Administrators.
Prompt Payroll - We have never been late for payroll, since the first payroll.
You Know What Is Expected of You - Clear Job Description, KPI and quarterly KPI review.
You Can Be Yourself - We don't care about your race, religion, political view or sexual orientation in Gapture®. We only care about your performance.
Skip the Traffic - Some Gapturions choose to skip the traffic and take public transport to work. The nearest KTM train station is Mid Valley Megamall which stops you right outside our doors! There’s also a FREE shuttle bus that connects us through Bangsar LRT station.